Super Kinetic Express
These terms govern the carriage of goods, charges, liability and use of the Super Kinetic Express website and tracking service.
Draft for review. This page was drafted to give the site complete, crawlable legal links. Have a qualified lawyer in Nepal review it before it is relied upon or treated as final.
By requesting a pickup, using our tracking service, or otherwise engaging Super Kinetic Express Pvt. Ltd. ("we", "us"), you agree to these terms. If you do not accept them, do not use the service.
Where a signed service agreement or contract exists between us and you, that agreement takes precedence over these terms for the shipment it covers.
Super Kinetic Express Pvt. Ltd. provides nationwide express courier, freight, warehousing and last-mile delivery across Nepal, by road and air.
Service levels, transit times and the network of locations we serve are set out on our Services and Branch pages. Transit estimates are estimates: they assume the consignment is accepted, packed and documented correctly at the time of booking.
A booking is accepted when we confirm the collection. We may refuse any consignment, or decline to carry any part of it, without liability where we reasonably believe that: it contains prohibited, dangerous, illegal or restricted goods; it is insufficiently or inaccurately declared; it exceeds our size or weight limits; or its contents or packaging present a risk to persons, property or equipment.
Descriptions, declared values and consignee details must be accurate. We are not liable for loss or damage arising from a false or misleading declaration.
Goods must be packed so they are suitable for carriage, protecting both the goods and anyone handling them. Our liability for damage to inadequately packed consignments is limited to the extent the damage was caused by that inadequate packing.
Fragile, perishable, high-value or temperature-sensitive goods must be declared. We do not carry prohibited articles, including flammable liquids and gases, corrosive and toxic substances, live animals, and weapons or ammunition.
Charges are based on the published rate for the weight, route and service level selected at booking, together with any additional surcharges that apply. Rates are reviewed periodically; the rate applicable is the one in effect when the consignment is accepted.
Accounts are invoiced on the rate agreed for your account. Invoices are payable within the credit period stated on them. We may suspend or refuse further collection where an invoice remains unpaid beyond that period.
Any amount paid in advance for a consignment is held on your behalf and applied to the charges for that consignment.
Delivery is made to the address and to the person specified in the consignment documentation. If no one is available, we may leave the consignment at the delivery address, deliver to an alternative address at the consignee's direction, or hold it for collection, in each case subject to applicable charges.
Proof of delivery may be recorded by the name, contact number, identity document details or signature of the person accepting the consignment, or by photograph. Risk in the goods passes to the consignee on delivery or, where the consignment has been left or held for collection, when we have notified the consignee.
We work to published transit estimates but do not guarantee them. We are not liable for failure to deliver within an estimate where the delay arises from circumstances outside our reasonable control, including weather, road and air transport disruption, strikes, civil unrest, natural events, and acts of government or third parties.
Our aggregate liability for loss of or damage to a consignment is limited to the declared value of the consignment, and in no event exceeds the lower of the declared value and Super Kinetic Express Pvt. Ltd.'s charges for that consignment.
We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings, in any circumstances. Nothing in these terms limits liability that cannot lawfully be limited, or liability for death or personal injury caused by our negligence, or for fraud.
Claims for loss of or damage to goods, or for incorrect delivery, must be notified to us in writing as soon as reasonably practicable and in any event within seven days of delivery. Claims must identify the tracking number and describe the loss or damage.
Claims supported by a signed proof of delivery showing acceptance without recorded reservation, or where the consignment was not inspected and noted as damaged at the point of delivery, may be declined.
The Super Kinetic Express name, logo, website content and tracking interface are our property or licensed to us. You may not copy, reproduce or republish them without written permission.
You must not use the tracking service or website unlawfully, attempt to gain unauthorised access, interfere with its operation, or use automated means to extract consignment data in bulk.
We may update these terms from time to time. The version published on this page applies from the time it is published. Continuing to use the service after a change means you accept the updated terms.
These terms are governed by the laws of Nepal, and the courts of Nepal have exclusive jurisdiction over any dispute arising from them.
Questions about these terms can be sent to us at Super Kinetic Express Pvt. Ltd., Phulchok, Lalitpur, Nepal, or by telephone on 015420873.
