Privacy Policy

We collect only the information needed to operate the courier service and meet our legal obligations.

Sender and recipient details. Consignment data including sender and recipient name, contact number, address, and the contents or declared value of a shipment.

Proof of delivery. The name, contact number, identity document details and signature of the person who accepts a consignment, and any delivery photograph.

Merchant account details. For vendor and merchant accounts: company name, owner name, email address, contact numbers, registered address and location, and the company PAN/VAT, citizenship and passport documents you choose to upload when applying.

Technical information. IP address, browser and device type, and pages visited, collected through server logs and analytics.

We use your information to pick up, transport and deliver consignments; to contact you or the recipient about a shipment; to record and report proof of delivery; to invoice you and keep records of payment; to operate and support our tracking service; to answer enquiries and handle complaints; and to meet tax, accounting and other legal obligations.

Where we rely on consent for a specific purpose, you may withdraw it at any time, though this does not affect processing carried out before withdrawal.

Our tracking service works by entering a tracking ID, order number or registered mobile number. Anyone who holds one of these and enters it into the tracking page can see the shipment status and the tracking history we hold.

This is a necessary part of how parcel tracking works, and it is why we return the minimum information needed to follow a consignment. It means tracking IDs and registered mobile numbers should be treated as confidential by customers.

We do not sell personal information.

We share it only with: our employees and contractors who need it to perform the service; our delivery riders, for the purpose of completing a consignment; carriers and logistics partners involved in carrying a shipment; our payment providers; and authorities where disclosure is required by law or necessary to protect the safety of our network.

A consignment may be carried by a road or air carrier rather than our own equipment. Carriers receive the minimum information needed to route and deliver it.

We keep records of invoices issued, payments received and any outstanding balance so you can reconcile your account. Billing and payment records are retained for as long as required by tax and accounting law.

We keep consignment and proof-of-delivery records for as long as needed to operate the service, resolve disputes and meet legal and accounting record-keeping requirements, and then delete or anonymise them.

Merchant account and application records are retained for the duration of the relationship and for a reasonable period afterwards.

Technical logs are retained for a limited period for security and troubleshooting.

We apply technical and organisational safeguards to protect information in transit and at rest, including access controls limited to staff who need the information and encryption where appropriate.

No method of transmission or storage is completely secure. If a breach affects your personal information and creates a risk to your rights, we will notify you and the relevant authority as required by law.

You may ask us what personal information we hold about you, request a correction where it is inaccurate, and ask us to delete information we no longer have a lawful reason to keep.

Requests are handled under the data protection laws applicable in Nepal. We may need to verify your identity before acting on a request, and we may decline or limit a request where the law allows us to.

The website uses essential storage required for the site to function, and may use analytics to understand aggregate usage so we can improve the service. We do not use advertising cookies or cross-site tracking for behavioural advertising.

Questions about privacy, or requests about your personal information, can be sent to Super Kinetic Express Pvt. Ltd., Phulchok, Lalitpur, Nepal, or by telephone on 015420873.

If you are not satisfied with how we have handled your information, you may raise the matter with the relevant authority in Nepal.